FAQ

Frequently Asked Questions

Shipping

Where do you ship?
We currently ship across Canada.

How long does delivery take?
Delivery times vary by product — most orders arrive within 7–15 business days. You'll receive tracking as soon as your order ships.

How much is shipping?
Shipping is calculated at checkout based on your location.

Returns & refunds

What is your return policy?
If something arrives damaged or isn't as described, contact us within 14 days and we'll make it right. Read our full Refund Policy for details.

Discounts

How does the 10% off work?
It's automatic — 10% comes off your entire order at checkout. No code needed.

Can I combine discounts?
No — only one discount applies per order, and the best one wins (up to 15% off).

Products

Are your devices safe to use at home?
Yes. All our devices are designed for safe at-home use — just follow the instructions on each product page. If you have a medical skin condition, check with your doctor first.

How do I use the LED mask?
Choose your light mode, wear for the recommended session time, and relax. Full instructions are on the product page.

How do I use the scalp brush?
Fill the built-in reservoir with your favourite hair oil, then massage through your scalp for about 5 minutes. Full instructions are on the product page.

How do I use the skin scrubber?
Use on damp skin with gentle upward strokes. Full instructions are on the product page.